Refund policy

You have 24 hours after receiving your item to request a return. 

*Custom Products: Due to the custom nature of these products they cannot be returned.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at BpresseDit@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at BpresseDit@gmail.com.

Damages and issues

Since all items are made from hand, there may be small but beautiful imperfections. I make every product by hand. Please contact me at BpresseDit@gmail.com with any questions or concerns.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be given store credit or a duplicate product. If more than 15 business days have passed since we’ve approved your return, please contact us at BpresseDit@gmail.com.